FAQs

DO YOU SHIP TO MY COUNTRY OR STATE/PROVINCE?

We have a stable supply chain to North America, Europe, United-Kingdom, Australia & New Zealand. We also offer shipping services to many other countries, if you are unsure, please contact us.

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

We try our best to ship items as fast as we can. Please allow 1-3 business days for your order to ship out.

Tracking numbers will be updated 1-2 days after your order has been shipped. If you don't have a tracking number 5 business days after you placed your order, please contact us for further support.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Normal Delivery Times:

  • USA: 7-20 business days
  • Canada, Europe, Australia, New Zealand: 7-25 business days
  • United Kingdom: 7-25 business days
  • International: 14-30 business days

Holiday Delivery Times (Orders placed between Black Friday Nov 26 to Boxing Day Dec 26):

  • USA: 7-25 business days
  • Canada, Europe, Australia, New Zealand: 7-30 business days
  • United Kingdom: 7-30 business days
  • International: 15-45 business days

In case of high demand or transportation issues, shipping times might take longer. In that case please contact us and we will gladly assist you.

AFTER PLACING AN ORDER, HOW CAN I TRACK MY ORDER?

You can track your order via our on-site tracking platform (enter your order number & email), OR contact our support team for detailed tracking. 

I RECEIVED A DAMAGED PRODUCT, WHAT CAN I DO?

We offer free re-shipments for any defective or damaged products upon receipt. Customers have 15 days after delivery to inform us about their damaged product. Email us at info@hausspire.com with images of the damaged product (the entire product must be presented in the images for the proof to be viable).

I HAVE ENTERED AN INCORRECT ADDRESS WHAT DO I DO NOW?

If you have entered an incorrect address, please contact us at info@hausspire.com as soon as possible. However if your order has already been processed, it will not be possible to modify the address nor cancel the order/offer refund. Always make sure to enter your correct address when placing your order.

CAN I CANCEL MY ORDER?

If you want to cancel your order, contact our support team as soon as possible. However if your order is already processed, we will not be able to cancel the order. Note that the order processing can be quick and it is our customer service team who have the final say on the ability to cancel the order.

MY TRACKING IS NOT UPDATING, WHAT CAN I DO? 

If your tracking has not updated since you placed your order or has stopped updating for more than 10 days, do not worry, your order is neither lost nor forgotten.

From time to time, our tracking platform might have issues showcasing your courier information. Solve this issue by contacting our support team for personalized support regarding the tracking of your parcels.

I ORDERED MULTIPLE PACKAGES, BUT ONLY RECEIVED ONE. WHAT IS HAPPENING?

Please wait a little longer, the rest of your shipment will arrive soon. You can track every package of your order on our tracking platform OR contact our customer service for personalized support.

HOW MANY DAYS DO I HAVE TO INITIATE A RETURN?

You have up to 15 days (from the moment your order is delivered) to inform us of any issues with your order and to initiate a return. Please follow the Return Policy instructions and eligibility requirements before emailing us at info@hausspire.com for a return address.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

Absolutely! We are here to help you! Please get in touch with us and we will be happy to assist you in any way we can.